Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated, and what authority oversees it?
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Yes, Pitch Notes is licensed by the UK Gambling Commission (UKGC) and also holds a licence from the Malta Gaming Authority (MGA). Both regulators enforce strict standards for player protection, anti‑money laundering and game fairness. The licence numbers are listed in the site footer for anyone who wishes to verify them.
02 What are the wagering requirements for the Pitch Notes welcome bonus?
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The welcome bonus at Pitch Notes is a 100 % match up to $200 on your first deposit. It carries a 35× wagering requirement on the bonus amount only, which must be cleared within 30 days of claiming. Slots contribute 100 % to the requirement, while most table games and live‑casino titles contribute 10 %.
03 How do I withdraw my winnings from Pitch Notes and what is the typical processing time?
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Withdrawals can be requested via Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer, or crypto (BTC, ETH, USDT). E‑wallet withdrawals are usually processed within 24 hours; card and bank transfers take 3‑5 business days. All payouts are released only after the account has passed identity verification.
04 What happens to my bet if a World Cup match is postponed or cancelled on Pitch Notes?
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If a World Cup match is postponed before it starts, bets on that match are void and the stake is returned unless the match is rescheduled within the same tournament window (typically 48 hours). Should a match be abandoned after kick‑off, bets are settled based on the official result declared by the competition’s governing body. In the event of a cancellation due to force‑majeure, the same void‑and‑return rule applies.
05 What is the difference between a moneyline and a handicap bet on Pitch Notes?
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A moneyline bet is a straightforward wager on which team will win the match, with odds reflecting the outright probability. A handicap bet assigns a virtual deficit or surplus to one team, meaning the favourite must win by more than the handicap for the bet to pay out. Both options are available for every World Cup fixture on Pitch Notes.
06 What responsible gambling tools does Pitch Notes provide, and how can I set personal limits?
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Pitch Notes offers deposit limits, loss limits, session‑time alerts and the ability to self‑exclude either temporarily or permanently. These tools can be found under ‘My Account → Responsible Gambling’. The site also provides direct links to support organisations such as GamCare and BeGambleAware for users who need additional help.